Shipping Policy

Shipping Policy for The Holistic Coven

Effective Date: November 28, 2024

Thank you for shopping with us! We strive to provide a smooth and efficient shopping experience, and this Shipping Policy outlines the terms for shipping your orders. Please review the following information regarding our processing times, shipping methods, and delivery expectations.

1. Processing Time

• All orders are processed within 1-2 business days of receiving the order (Monday through Friday, excluding holidays).
• Orders placed after 3:00 PM EST or on weekends/holidays will be processed on the next business day.
• You will receive an email confirmation once your order has been processed and shipped, including tracking information.

2. Shipping Methods

• We offer UPS Ground shipping for all orders.
• Estimated Shipping Time: Orders shipped via UPS Ground typically arrive within 2-5 business days depending on your delivery location. Please note that delivery times may vary based on the carrier and unforeseen delays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the weight and size of your order and the shipping address.
• We offer free shipping on all orders.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your shipment directly on the UPS website or by using the tracking link provided in your shipment confirmation email.

5. International Shipping

• At this time, we only offer domestic shipping within the United States of America. We do not currently ship internationally.

6. Shipping Delays

• While we do our best to ensure timely delivery, shipping times may be affected by unforeseen circumstances such as weather events, UPS delays, or high demand during peak seasons.
• If you experience a significant delay, please feel free to contact us at support@theholisticcoven.com and we will assist you in tracking your order.

7. Missing or Damaged Items

• If your order arrives damaged or is missing items, please contact us within 7 days of receiving the shipment. We will work with you to resolve the issue promptly.
• For lost or delayed shipments, please contact UPS directly using the tracking information provided, or reach out to us if you need assistance.

8. Address Accuracy

• Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
• If you realize there is an error with your shipping address after placing the order, please contact us immediately at support@theholisticcoven.com. We will do our best to correct the issue before the order is shipped.

9. Return Shipping

• In the event that you need to return an item, the customer is responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., damaged or incorrect items).

10. Contact Us

If you have any questions regarding shipping or need assistance with your order, please don’t hesitate to contact us:

The Holistic Coven
support@theholisticcoven.com